You can use the backup codes if your mobile device where ESET Secure Authentication (ESA) mobile app is activated is not available. (If using ESA mobile app, tap the button displaying the company name of your EBA portal).ħ.On the Enter One Time Password page, type the one-time password in the blank field and click Authenticate.Īfter successfully activating 2FA, you will receive a set of backup codes in an email. The setup cannot be canceled.Ģ.If you want to use the ESET Secure Authentication (ESA) mobile app and have not installed it yet, install and activate the ESA mobile app.ģ.To use a third-party authentication app, click Use a different authentication app.Ĥ.Open the mobile app, tap the + icon, and scan the QR code displayed on the EBA portal page.Ħ.Generate a one-time password in the mobile app.

If 2FA is enabled through User management, the user must set up 2FA on their next login attempt. Users can continue or cancel the setup process. If users activate 2FA, the setup process starts immediately. Users can enable 2FA in their EBA profile by turning on Two-factor authentication. Navigate to User management, click a user, select Edit, scroll down, and enable the slider bar next to Two-factor authentication. Navigate to Settings > Security, and enable the slider bar next to Require Two-Factor Authentication for all users. We have tested the following client apps:

Third-party authentication apps are also supported.ĢFA works with authentication clients which support the required TOTP protocol. If you enable 2FA for all users and log out from the EBA portal, on the next login attempt, you must complete the 2FA activation process (you cannot cancel the process when it has started), or your user account will be locked out of the EBA portal.

Eset secure business